Remember the common courtesy rant? Here is the rest of the story.
I called today to find out the answer to my question.
Receptionist: I’ll connect you to….
-YOU MAY LEAVE A VOICE MESSAGE.
(I hang up and call back.)
Please connect me to a real person, my question must be answered for an event happening tomorrow and I need to have an answer before 8am.
(I am connected to a real person, AMAZING!)
Will my GS archery event be cancelled if it is thunderstorming? And who will call to tell me? We have to leave here at 8am for the 9:30 event, they will need to decide early.
-Let me double check that. What is your name and some of the girls names? They don’t seem to be on the list. Oh, I see the morning session was cancelled.
What do you mean it was cancelled?
-There was only a few girls signed up so it was cancelled and the girls moved to the afternoon session.
I signed up 15 girls, and haven’t heard anything from anyone about anything.
-What do you mean you signed up 15 girls?
In December, I signed up 15 girls for the morning session. So why has it been cancelled?
– It has been cancelled. There is still the afternoon session but it can’t accomodate that many more girls. We can refund your money. Or you can reschedule.
We can’t reschedule, we had a hard enough time fitting this into our schedule. I paid with “pathway passes” (you don’t want to know that those are) and some cash. Will the pathway passes be refunded as well? But wait… if the afternoon session is still on. Why can’t the person just arrive at 9am and lead the morning session for us since I am bringing enough for the session to be held.
– When it was cancelled only one trainer was needed and she is leading canoeing in the morning.
What happened to my registration then? I got a confirmation email and everything. Let me look for it. (Meanwhile I am put on hold while she scrambles to find someone to figure out why my group isn’t in the system.)
I found the email and it says we are registered.
-Can you forward it to me?
Of course. Sent.
– I don’t understand what happened. It seems this never got entered properly into the system. Can I put you on hold while I pull so-and-so out of a meeting to figure this out?
(the most awful hold music AGAIN! The cassette tape that plays “Your a Girl Scout… always a Girl Scout…” is so warped that most of it is just crackling.)
They have no clue what happened. They will accomodate us at the afternoon session and extend the session so all girls have enough time to enjoy learning archery. I will get a refund for the couple girls that cannot come.
If you know my track record with signing up for anything at the council level – reserving campsites to be specific – you know that my reservation being lost, bumped, double booked, or ignored is absolutely nothing new! Apparently the person on whose voice mail I left the message on Wednesday was still trying to figure out how they were going to deal with a weather cancellation, because that was mentioned as well. Good to know that at least they listened to it. Too bad they didn’t call me back yesterday and this could have been dealt with then.
I did inform her, that I don’t normally do council sponsored things for this very reason. And that if the girls hadn’t begged to learn archery thanks to Hunger Games, I wouldn’t be signed up now. I told her not to count on ever seeing my name at another council event.
Everyone called… time changed… hopefully “Mother Nature” cooperates… and 13 girls can get their Hunger Games on!
As Esther pointed out, the silver lining is, we don’t have to get up so early tomorrow for an 8am leave time, we can sleep in since we are now leaving at 11am.
As a side note… tonight is the night I “get” to stay up till midnight to try and get a campsite for September. Wonder if I really will this time???? Hasn’t seemed to work the last 2 times when I’ve been double booked and bumped. There is only one building I can use because it needs to be handicapped accessible for my one girl. If I don’t get in for September, I do have one weekend option for October but I can’t reserve that till July 1. However, I will call ahead of time for that one and plead my handicapped case that I need to be able to reserve it early since they only have 1 building accessible out of dozens. (That is a rant for another day!)